Job Title:  Account Manager
Date Posted: September 9th, 2021 | Hours: Full time, remote.
Seniority Level: Mid to senior
Reports to: CEO

Summary of Role:

To help our clients solve complex problems we provide services from User Insighting to Design Thinking and Design Sprint workshops for customer and employee experiences. We work with clients across a wide range of sectors (including telecommunications, retail, government, pharmaceutical, insurance and banking) and on projects with startups to multinational corporations.

We would like to hire an experienced Account Manager to join our team to help manage requests across all clients and ensure full alignment across the organization.  In this role, you will build close relationships with our clients and client delivery teams (User Experience and Design Thinking) to support their work on research projects and Design Thinking engagements including Design Sprints.

Key responsibilities:

  • Act as the main point of contact in all matters relating to client concerns and needs
  • Build and strengthen client relationships to achieve long-term partnerships
  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
  • Identify new opportunities to help clients beyond initial engagements

To do this role, you would ideally:

  • Have some experience dealing with a range of clients ideally in a digital context
  • Have the ability to drill down, positively into the real problem faced by clients
  • Have a baseline understanding of User Experience and Design Thinking

Company Benefits:

Competitive salary depending on experience plus benefits (HMO, internet allowance).

How to Apply:

If you have any questions or would like to apply, send your resume/CV, and a short (~2 mins), plain (no fancy editing needed!) video telling us a bit about yourself and why you’d be a good fit.