This role has been filled

About the role we were hiring for

For context, here's what the Account Manager role involved.

Summary

On-Off Group helps clients solve complex problems, from User Insighting to Design Thinking and Design Sprint workshops for customer and employee experiences, across sectors including telecommunications, retail, government, pharmaceutical, insurance and banking, and from startups to multinationals. The Account Manager built close relationships with clients and our delivery teams, keeping requests aligned across the organisation.

Key responsibilities

• Act as the main point of contact in all matters relating to client concerns and needs.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and services to better upsell and cross-sell.
• Identify new opportunities to help clients beyond initial engagements.

Ideal background

• Experience dealing with a range of clients, ideally in a digital context.
• The ability to drill down, positively, into the real problem a client faces.
• A baseline understanding of User Experience and Design Thinking.