online and offline

User Experience is not just about what’s on the screen but what’s beyond it. At On-Off Group, we think of Design as the total user experience from user research to implementation to continuous optimization.

Remove user pain points

Make it easy for your users to interact with your products and complete tasks.

Increase engagement

Keep users coming back by creating immersive, engaging, easy-to-use experiences.

Create faster

Use iterative design to discover quickly what works best for you users.

Upskill your team

Train your team in the intricacies of creating better user experiences.

Here’s what we do:

Design Thinking

We use Design Thinking and Human-Centred methods to help you and your organization come to terms with true innovation.

The big challenge for Design transformation is often old-school thinking and legacy processes. We work closely with your business to overcome existing business constraints and make you more effective.

User Experience Consulting

Improve your team’s understanding of UX while improving your product’s usability.

We partner with your team to ensure your business problems are solved in an efficient way with maximum impact to your users.

Usability Testing

Test with real users to make sure your product or service is optimized.

Understand how your users experience your site, can they easily accomplish tasks? Can they find what they need without too much trouble? Why aren’t more users converting? What’s holding them back?

Usability Testing

Test with real users to make sure your product or service is optimized.

Understand how your users experience your site, can they easily accomplish tasks? Can they find what they need without too much trouble? Why aren’t more users converting? What’s holding them back?

Wireframing & Prototyping

Iterative design is the key to saving time when creating your product.

Move away from ‘I know what to do’ to ‘Let’s find out the right answer.’ We find out what works best for your users through iterative design.

Service Design

Improve the end-to-end customer experience

We ensure a coherent, meaningful and consistent customer experience across digital and non-digital touchpoints.

Our other services

Customer journey mapping

Get full visibility on your customer’s holistic, end-to-end experience with your company.

Heuristic Evaluations

Assess the usability and utility of your digital product against a set of established principles.

UX Training

Teach your team the skills to be more effective when designing user interfaces.

Web Design & Development

Iterative design based on an understanding of your customer and business needs.

case studies

We do a wide variety of User Experience and Customer Experience work for both Asia-based and International clients. Here are a few examples of our work from Start-up to global powerhouse.

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We performed a Customer Experience workshop for the McDonald’s Customer Service team in order to give them visibility and understanding of their client’s customer journey to identify pain points and opportunities which their team could take advantage of.

WholeWorks asked if we could help with redesigning an existing application they use to support single and multi-day workshops for C-suite executives and mid-level managers. In just three weeks, we redesigned their interface from scratch using iterative design and prototyping, with the final deliverable being an interactive website.

We were contacted by Medifi to perform a UX consultation including a full UI/UX review of their application to see how we could increase user interaction. We spent time focusing on the wider customer journey and less on their actual user inteface.

WHAT OUR CLIENTS SAY

Get in touch

It’s time to get in touch and see how we can help take your user experiences to the next level.

User Experience Consulting, Usability Testing, Prototyping, User Experience Review, Customer Journey Mapping, Heuristic Evaluation, Web Design & Development, UX Training and Service Design

latest blog posts

Stay up to date with our thoughts on what’s happening in the world of Design.

We were called to pitch to a client who, in client speak, “needed help on SEO to increase inquiries”. We reviewed their site and our analysis showed that even if we managed to fix their SEO…

Whether you’re a key executive at a bank, a team member in a startup or a product creator in an agency, the number one cause of problems is that we make unvalidated assumptions.

Whether your output is a new mobile app, a new banking service or a PDF report for key stakeholders, you’re a Designer. Good Designers don’t assume what their customers need.