Usability testing: guides from On-Off Group

Articles › Usability testing

Usability testing is watching real customers use your product while they try to finish a task. It shows where people stop, get confused or call the branch. These pages cover recruiting the right five people, what to ask, and how to turn what you saw into fixes your team can actually make.

The basics

• What is usability testing and what it tells you
  Needs to explain it to a boss before funding it.

How to do it

• How to run a usability test with five real users
  Knows the method, wants the running order.
• How to recruit the right participants for user research
  Cannot find real customers to test with.

What it costs and how long it takes

• What usability testing costs and how long it takes
  Comparing quotes, needs a plain range.

Alternatives to what you do today

• Instead of another internal review, watch five customers use it
  Opinion meetings have replaced evidence.

On-Off Group trains teams, tests products with real customers, finds where a transformation has stalled and builds what gets it moving, for banks, insurers and enterprises in the Philippines, since 2015. How we help with usability testing.