Baselines and measurement: guides from On-Off Group

Articles › Baselines and measurement

A baseline is the number you record before you change anything: turnaround time, completion rate, calls to the branch. Without it, nobody can answer whether the pilot worked. These pages cover picking a number you can stand behind, measuring it cheaply, and measuring it again after.

Alternatives to what you do today

• Instead of a six month project with no numbers, measure turnaround time first
  Burnt by a project that ended in slides.

On-Off Group trains teams, tests products with real customers, finds where a transformation has stalled and builds what gets it moving, for banks, insurers and enterprises in the Philippines, since 2015. How we help with baselines and measurement.